At Sipglaze.com, we want you to love what you order. If, however, you receive a product that is damaged, defective, or not as described, we will gladly assist you with a return or refund. Please read the process carefully before raising a request.

Step-by-Step Process

  1. Eligibility for Returns
  • Products must be unused, unwashed, and returned in their original packaging with all tags, labels, and proof of purchase.
  • Returns are only accepted in cases of damage, defect, or wrong product delivered.
  • Certain items such as discounted goods, personalized/custom products, or items marked as “non-returnable” are not eligible.
  1. Initiating a Return Request
  • You must raise a return request within [X days, e.g., 7 days] of receiving the product.
  • To initiate, email us at [your support email] or WhatsApp/call us at [your number] with:
  • Your order number
  • Product details
  • Photographs of the product showing defect/damage (if applicable)
  1. Return Pickup / Self-Ship
  • Once your request is approved, our courier partner will arrange a pickup from your address.
  • In certain pin codes, you may be asked to self-ship the product back to us. If so, we will reimburse reasonable shipping charges against valid proof.
  1. Inspection of Returned Product
  • After we receive the returned item, our quality check team will inspect it.
  • If the product passes inspection (unused and in original condition), we will process your refund or replacement.
  1. Refund Timeline
  • Refunds will be initiated within [X working days, e.g., 7–10 days] after product inspection.
  • Refunds are made to the original payment method (bank account, card, wallet, UPI). In case of Cash-on-Delivery orders, refunds may be processed via bank transfer.
  1. Replacement Option
  • If you prefer, you may request a replacement of the same product (subject to stock availability) instead of a refund.

Important Notes

  • Products damaged due to customer mishandling, improper use, or normal wear & tear are not eligible for refund/return.
  • Refund processing time may vary depending on your bank or payment provider.
  • Sipglaze.com reserves the right to reject return requests that do not meet the above conditions.